Support

Need a hand, captain?

Email support@skyarmadaonline.com and we'll get back to you, usually within two days. Tell us your device (iPhone or iPad model), the game, and what happened.

Common questions

• Do I need an account? No for offline play. Online matches need a free account (email, Apple or Google).
• I forgot my password. On the sign-in screen, tap "Forgot password" and follow the email.
• Is my offline progress saved online? No. Offline progress stays on your device, separate from your online rank.
• Where are my Crowns? Crowns live on your online account, not your device. Sign in with the account you bought them on and go online; a purchase that didn't finish is added the next time the app connects. Still missing? Email us your Apple order ID (from your purchase receipt email) and the account you're signed in with.
• Can I get a refund? Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Refunded Crowns are removed from your account.
• Do Crowns or the Squall Pass expire? Crowns never expire. A Squall Pass lasts for its season; everything you earn on it is yours to keep.
• How do I delete my account? In Sky Armada Royale: Settings (gear in the lobby) → Delete account. In Sky Armada Online: Your Captains → Delete account…. Details in the privacy policy.
• Someone is abusing chat or names. Report them in the game, or email us with their name and the time.